Hi Client’s Name,

How is everything going? (Get updates from client about sentencing results: win or lose? Convocation required? IID requirement period? SR22?) 

[There are four options on this script to choose from below:

  • Win
  • Lose (1st offense)
  • Lose (2nd offense)
  • Lose (Multiple offenses)]

 

OPTION ONE: Win

Congratulations for winning your case! You’re done with you DUI journey. 

Congratulations again and we’ll send you a short survey to ask you feedback on your Restorify experience overall and feedback on your attorney. 

 

OPTION TWO: Lose (1st offense)  

Ok, while I know it may be disappointing that you lost. We have some clear next steps for you to follow. After our call, I’m going to send you another update email on your case regarding some immediate next steps to get your license back. Please review the email carefully and follow these steps carefully. Of course, feel free to call me back with any questions you may have. 

Also, besides the license process with the MVD, There are some other requirements mandated by the court, like alcohol educational class, traffic survivor class, IID requirement. In this email, you will also find DUI.org’s top vendor recommendations on alcohol education program and traffic survivor class. Please make sure to book your classes as early as possible. 

In addition, you need to have an interlock device installed into your car. We’re here to assist you to book an appointment with provider. Restorify has exclusive, prescreened partners which can assist you with both. I’m  going to connect you with a representative from Intoxalock, they are a highly recommended provider of the IID, and they are going to take care of you for that product. For the SR-22, you may need, we have another partner, Breath Easy Insurance. After you speak with Intoxalock, they will connect you with the right folks at Breathe Easy to handle your needs regarding SR-22.  Hold on, I’m going to first live transfer you to one of our representatives with Intoxalock. Hold one second. 

ACTION - Live transfer Genesys cloud for Intoxalock Select Queue; Fill out the form at the bottom of this page as you do this.

“Hi there, [name the sale’s reps], this is [your first name] with Restorify. I’ve got our client [insert client’s first name] on the line right now. They need to first get set up with an ignition interlock and then from there get transferred to our partner BEZ to get squared away on SR-22 certification. Can you help [insert client’s first name] with that?  [Let the Intoxalock select rep do their thing]

“Great [insert client’s first name], [insert Intoxalock select rep’s name] is going to take care of you today and answer any questions you have about the IID and the installation process.  You are in good hands from here. After you are done with them, they are going to transfer you to our insurance partner, BEZ insurance, for getting you set up on SR-22 certification. They are pros at this and have served millions of offenders on these products. They can answer any questions you have about the process.” 

 

OPTION THREE: Lose (2nd offense)  

Okay, while I know it’s disappointing to have lost your case, as a second time offender in the state of AZ there are some clear next steps for you to follow. After our call, I’m going to send you another update on your case regarding to some next steps to get your license back. Please review the email carefully and follow all the steps outlined. If you have any questions, you know you call me—whenever you need.

Since you’re issued a revocation period by the Court. Usually during this period, you could not drive. But there is a special restricted driver license applied to your case. After you serve your revocation period of 45 days, with this license, you could drive as normal during the rest of revocation period. Would you like to apply for it b/c you want to drive during this period?

1) If No driving during revocation, mention: 

Besides the revocation period, some other requirements are also mandated by the Court, like alcohol educational class, traffic survivor class, IID requirement and SR22 insurance after your revocation. In this email, you will also find DUI.org’s top vendor recommendations on alcohol education program and traffic survivor class. Please make sure to book your classes as early as possible. 

Interlock device installation and SR22 would also be required by the court. We’re here to assist you to book an appointment with one of DUI.org’s partner providers. Restorify has exclusive, prescreened partners which can assist you with both IID and SR22. I’m  going to connect you with a representative from Intoxalock, they are a highly recommended provider of the IID, and they are going to take care of you for that product. For the SR-22, we have another partner, Breath Easy Insurance. After you speak with Intoxalock, they will connect you with the right folks at Breathe Easy to handle your needs regarding SR-22.  Hold on, I’m going to first live transfer you to one of our representatives with Intoxalock. Hold one second. 

ACTION - Live transfer Genesys cloud for Intoxalock Select Queue; Fill out the form at the bottom of this page as you do this.

“Hi there, [name the sale’s reps], this is [your first name] with Restorify. I’ve got our client [insert client’s first name] on the line right now. They need to first get set up with an ignition interlock and then from there get transferred to our partner BEZ to get squared away on SR-22 certification. Can you help [insert client’s first name] with that?  [Let the Intoxalock select rep do their thing]

“Great [insert client’s first name], [insert Intoxalock select rep’s name] is going to take care of you today and answer any questions you have about the IID and the installation process.  You are in good hands from here. After you are done with them, they are going to transfer you to our insurance partner, BEZ insurance, for getting you set up on SR-22 certification. They are pros at this and have served millions of offenders on these products. They can answer any questions you have about the process.” 

2) If Yes driving during revocation, mention

Okay, since you want to drive during your revocation period, I’m going to send you the steps regarding the application for this specific driving license. Please review the steps carefully, making sure to follow directions Also, please pay attention that there are some other requirements mandated by the court, like alcohol educational class and traffic survivor class. In this email, you will also find DUI.org’s top vendor recommendations on alcohol education program and traffic survivor class. Please book your classes as early as possible. 

Interlock device installation and SR22 certification for insurance would also be required by the court. We’re here to assist you to book an appointment with one of DUI.org’s partner providers. With your Restorify service, you have access to exclusive, prescreened partners which can assist you with both IID and SR22. I’m  going to connect you with a representative from Intoxalock, they are a highly recommended provider of the IID, and they are going to take care of you for that product. For the SR-22, we have another partner, Breath Easy Insurance. After you speak with Intoxalock, they will connect you with the right folks at Breathe Easy to handle your needs regarding SR-22.  Hold on, I’m going to first live transfer you to one of our representatives with Intoxalock. Hold one second. 

ACTION - Live transfer Genesys cloud for Intoxalock Select Queue; Fill out the form at the bottom of this page as you do this.

“Hi there, [name the sale’s reps], this is [your first name] with Restorify. I’ve got our client [insert client’s first name] on the line right now. They need to first get set up with an ignition interlock and then from there get transferred to our partner BEZ to get squared away on SR-22 certification. Can you help [insert client’s first name] with that?  [Let the Intoxalock select rep do their thing]

“Great [insert client’s first name], [insert Intoxalock select rep’s name] is going to take care of you today and answer any questions you have about the IID and the installation process.  You are in good hands from here. After you are done with them, they are going to transfer you to our insurance partner, BEZ insurance, for getting you set up on SR-22 certification. They are pros at this and have served millions of offenders on these products. They can answer any questions you have about the process.” 

 

OPTION FOUR: Lose (multiple offense)  

Ok ,while I know it’s disappointing that you lost, we have some clear next steps for you to follow. After our call, I’m going to send you another update on your case regarding to some next steps to get your license back. Please review the email carefully and follow the steps. 

Since you’re issued a revocation period by the Court. You’re not eligible for driving during your revocation period. Besides the revocation period, some other requirements are also mandated by the court, like alcohol educational class, traffic survivor class, IID requirement after your revocation and SR22 insurance. In this email, you will also find DUI.org’s top vendor recommendations on alcohol education program and traffic survivor class. Please make sure to book your classes as early as possible. 

Interlock device installation and SR22 would also be required by the court. We’re here to assist you to book an appointment with one of DUI.org’s partner providers. With your Restorify service, you have access to exclusive, prescreened partners which can assist you with both IID and SR22. I’m  going to connect you with a representative from Intoxalock, they are a highly recommended provider of the IID, and they are going to take care of you for that product. For the SR-22, we have another partner, Breath Easy Insurance. After you speak with Intoxalock, they will connect you with the right folks at Breathe Easy to handle your needs regarding SR-22.  Hold on, I’m going to first live transfer you to one of our representatives with Intoxalock. Hold one second. 

ACTION - Live transfer Genesys cloud for Intoxalock Select Queue; Fill out the form at the bottom of this page as you do this.

“Hi there, [name the sale’s reps], this is [your first name] with Restorify. I’ve got our client [insert client’s first name] on the line right now. They need to first get set up with an ignition interlock and then from there get transferred to our partner BEZ to get squared away on SR-22 certification. Can you help [insert client’s first name] with that?  [Let the Intoxalock select rep do their thing]

“Great [insert client’s first name], [insert Intoxalock select rep’s name] is going to take care of you today and answer any questions you have about the IID and the installation process.  You are in good hands from here. After you are done with them, they are going to transfer you to our insurance partner, BEZ insurance, for getting you set up on SR-22 certification. They are pros at this and have served millions of offenders on these products, helping them get back on the road and get on with their lives.. They can answer any questions you have about the process.” 

Last, don’t forget to complete any surveys Restorify send you on your experience overall and specifically any reviews on your attorney from our Network.