INSTRUCTIONS:

  • Ensure you have the contact's Hubspot profile open and available to reference before calling.
  • You must select a Case Type at the bottom of this page when the call is completed. There is an UNKNOWN option if you can't know until after hearing outcome, and there is a CUSTOM options if they don't fit into any of our pre-defined Case Types. CLICK HERE to view a spreadsheet listing Case Types.
  • Ensure you read from the proper script below. The following script variants are included on this page:
    • 2-7 days after DUI arrest
    • Beyond 7 days after DUI arrest

 

INTRODUCTION

Hi [Client first name], So, first off, how are you doing today—how’s it going?

[Let the client indicate how they feel, what’s going on, vent…]

I understand this process can be very [insert relevant adjective—difficult, challenging, unfair, emotional, etc.] I’m [your first name]--, and I will be your Restorify Partner. Basically, I will be a dedicated resource for you—someone you can call through this process to assist with requirements related with the Office of the Illinois Secretary of State to restore your driving privileges. 

I understand you just signed up with one of our Restorify network attorneys—[say attorney name assigned to client]. He is great—you are in great hands.  

We know that the DUI journey is not an easy one, but as your Restorify Partner, I’m here to help. In Illinois, the DUI journey has two separate but simultaneous processes. One is judicial—handled entirely with the courts—Your attorney, [insert first name of attorney again], will be all on top of that with you. I will not be involved in that process However, there is also an administrative process with the Office of the Secretary of State —I’ll be helping you with that process. Any questions about that?

[Allow consumer to respond / react / ask questions] Remember, along the way, you can reach out to me with any questions you have along your DUI journey, but, any legal questions relating to your case and the judicial process must be handled by your attorney—every DUI journey is different and subject to different circumstances specific to your case and decisions made by only you with the counsel of your attorney.

 

Differentiate clients into two groups: 

  • Client’s case within Day 2- Day 7 after the DUI arrest. 
  • Client’s case beyond Day 7 after the DUI arrest. 

 

Option 1: Day 2- 7 after the DUI arrest  

In IL, your driving license will be suspended at Day 46 after your arrest date automatically. Before Day 46, you may request a judicial hearing to challenge this suspension. If you want to pursue it, please talk to your attorney as soon as possible. You may have a chance to win the hearing before the suspension period in effect. 

If your hearing can’t be conducted before Day 46, your suspension period will start. During your suspension period, if you want to drive as normal, you could apply for a temporary permit and install an ignition interlocks device, called BAIID into your car. 

Skip to Last Part Script; 

 

Option 2: Beyond Day 7   

In IL, your driving license will be suspended at Day 46 after your arrest date automatically. Before Day 46, you may request a judicial hearing to challenge this suspension. If you want to pursue it, please talk to your attorney as soon as possible. 

But no matter whether you challenge this suspension, your suspension will stills start at Day 46. During your suspension period, if you want to drive as normal, you could apply for a temporary permit and install an ignition interlocks device, called BAIID into your car. Based on your current timeframe, we’ll suggest to you to initiate the application of permit immediately, so that you could get the permit to drive at Day 46. 

Skip to Last Part Script; 

 

 

Last Part of Script: 

So after our meeting, I’m going to send you a client onboarding document which outlines what we discussed in more detail, plus it includes some other general information on the IL process and average fees associated with DUIs.

Next, after we collect the full payment, I’m going to send you a document with key next steps as related to your specific case including the key steps for application of temporary permit. IT IS VERY IMPORTANT that you follow the directions as it guides important information about your DUI and steps with the IL Secretary of Office as related to your license.

 

[confirm date sending 1 of 6 auto comms]

In terms of expectations, From me, you can expect support along the way for your administrative process, including guidance with forms, Securing an IID if needed, an SR22 if needed, Connecting with other relevant vendors or services if needed, such as alcohol education, screening, or treatment. 

From you, I will need you to keep us updated and be responsive—check all your emails and take action as needed. Our next 1:1 after your criminal proceeding is over will have much more detail on the process and next steps. It’s important for you to keep an eye out for important communication and as your status changes, update me.

From your attorney, again, all elements of your criminal proceedings will be handled solely with counsel from your attorney. I will not be involved.

For now, you just need to focus on the onboarding document. Look out for it. I’ll send it in the next 10 min. Please take your time to review it carefully. If you do have any questions, please don’t hesitate to contact with us. I’m going to give you my extension—this is the way to reach me at any time during our hours [give your extension].  To reach me, simply Call 1-866-912-0202, and then dial my extension after prompted by the greeting. I’m here and ready to help—M-F, 8AM – 8PM, Sat 9-5PM

Any other questions?

 

Before concluding our call, I want to check whether you want to drive during your suspension period and whether you’re interested in applying for this temporary permit? 

If Yes, script for 1st offenders:   

Okay, since you want to drive during your suspension period, Interlock device installation and SR22 certification for insurance would be required. We’re here to assist you to book an appointment with one of DUI.org’s partner providers. With your Restorify service, you have access to exclusive, prescreened partners which can assist you with both IID and SR22. I’m  going to connect you with a representative from Intoxalock, they are a highly recommended provider of the IID, and they are going to take care of you for that product. For the SR-22, we have another partner, Breath Easy Insurance. After you speak with Intoxalock, they will connect you with the right folks at Breathe Easy to handle your needs regarding SR-22. 

If you win the hearing before your suspension period starts, we could help you cancel the installation appointment easily. 

Hold on, I’m going to first live transfer you to one of our representatives with Intoxalock. Hold one second. 

ACTION - Live transfer Genesys cloud for Intoxalock Select Queue; Fill out the form at the bottom of this page as you do this.

“Hi there, [name the sale’s reps], this is [your first name] with Restorify. I’ve got our client [insert client’s first name] on the line right now. They need to first get set up with an ignition interlock and then from there get transferred to our partner BEZ to get squared away on SR-22 certification. Can you help [insert client’s first name] with that?  [Let the Intoxalock select rep do their thing]

“Great [insert client’s first name], [insert Intoxalock select rep’s name] is going to take care of you today and answer any questions you have about the IID and the installation process.  You are in good hands from here. After you are done with them, they are going to transfer you to our insurance partner, BEZ insurance, for getting you set up on SR-22 certification. They are pros at this and have served millions of offenders on these products. They can answer any questions you have about the process.” 

Great. It was very nice speaking to you today. Remember, I’m here for you, and if you follow our guidance, we’ll get through this.

 

 

If Yes, script for 2nd / multiple offenders:   

Okay, since you want to drive during your suspension period, during your application process, there is a formal hearing process involved. In order to have a formal hearing, you must make a written request to the Secretary of State. Formal hearings are tape-recorded. The hearing officer and you will be in the hearing room. 

Restorify doesn’t involve the formal hearing process. If you seek legal representation of hearing, we would send you a top-rated hearing attorney to handle your case. After our call, together with the key steps to reinstate driving license, I will also send you the hearing recommendation document. 

 

However, Interlock device installation and SR22 certification for insurance would be required. We’re here to assist you to book an appointment with one of DUI.org’s partner providers. With your Restorify service, you have access to exclusive, prescreened partners which can assist you with both IID and SR22. I’m  going to connect you with a representative from Intoxalock, they are a highly recommended provider of the IID, and they are going to take care of you for that product. For the SR-22, we have another partner, Breath Easy Insurance. After you speak with Intoxalock, they will connect you with the right folks at Breathe Easy to handle your needs regarding SR-22. 

If you win the hearing before your suspension period starts, we could help you cancel the installation appointment easily. 

Hold on, I’m going to first live transfer you to one of our representatives with Intoxalock. Hold one second. 

ACTION - Live transfer Genesys cloud for Intoxalock Select Queue; Fill out the form at the bottom of this page as you do this.

“Hi there, [name the sale’s reps], this is [your first name] with Restorify. I’ve got our client [insert client’s first name] on the line right now. They need to first get set up with an ignition interlock and then from there get transferred to our partner BEZ to get squared away on SR-22 certification. Can you help [insert client’s first name] with that?  [Let the Intoxalock select rep do their thing]

“Great [insert client’s first name], [insert Intoxalock select rep’s name] is going to take care of you today and answer any questions you have about the IID and the installation process.  You are in good hands from here. After you are done with them, they are going to transfer you to our insurance partner, BEZ insurance, for getting you set up on SR-22 certification. They are pros at this and have served millions of offenders on these products. They can answer any questions you have about the process.” 

 

Great. It was very nice speaking to you today. Remember, I’m here for you, and if you follow our guidance, we’ll get through this.